Refund policy
Returns
At Skin.Chi, we want you to feel confident in your purchase. If you are not completely satisfied, we're here to help.
We accept returns within 14 days of receiving your order.
To be eligible for a return, your item must be unused, unopened and in its original packaging, together with proof of purchase.
For hygiene reasons, we cannot accept returns of products that have been used or opened, unless the product is faulty. This does not affect your statutory rights.
How to make a return
To request a return, please contact us at info@skinchibeauty.com before sending your item back.
If your return is eligible, we will provide you with the return address and instructions. Please do not send any items back without contacting us first.
Returns are made by post. Customers are responsible for arranging and paying the cost of return postage, except where an item is faulty, damaged or incorrect. We recommend using a tracked postal service, as we cannot be responsible for returned items lost in transit.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Your bank or card provider may take additional time to process and post the refund to your account.
We do not charge a restocking fee.
Damaged, faulty or incorrect items
Please inspect your order when you receive it. If your item arrives damaged or faulty, or you receive the wrong item, please contact us as soon as possible at info@skinchibeauty.com, with details and photographs where appropriate, so that we can assess the issue and resolve it.
Exchanges
We do not offer direct exchanges. If you would like a different product, please return the eligible item in accordance with this policy and place a new order for the item you would like.
Exceptions
We cannot accept returns of used or opened personal-care products where they are not suitable for return for hygiene reasons, unless they are faulty. We also cannot accept returns of personalised or custom-made products where applicable.
These exclusions do not affect your statutory rights.
Your cancellation rights
If you are a UK consumer purchasing online, you have a legal right to cancel your order within 14 days of receiving it, subject to applicable exceptions, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Nothing in this policy affects your statutory rights.
Contact
For return or refund enquiries, please contact: