Shipping policy

We aim to deliver your Skin.Chi products as quickly and smoothly as possible.

Processing Time
All orders are processed within 1–2 working days.

UK Shipping
Estimated delivery time: 2–5 working days

International Shipping
Delivery times may vary depending on location and customs processing.

Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.

Delays
While we aim to meet all delivery estimates, delays may occur due to courier issues or peak periods. We appreciate your patience.

Contact
If you have any questions about your delivery, please contact:
info@skinchibeauty.com

If you would like to return an item, please contact us with your order number and reason for return, and we’ll provide the return address and instructions.

Customers are responsible for return postage costs. We recommend using a tracked Royal Mail service and including your order number inside the parcel so we can identify your return.

Items must be returned unused and in their original packaging within 14 days of delivery.

Once your return is received and inspected, your refund will be processed promptly.