Shipping policy

Shipping Policy

We aim to deliver your Skin.Chi products as quickly and smoothly as possible.

UK Shipping

We currently offer free standard delivery on UK orders.

Orders are fulfilled through our fulfilment partner. Please allow approximately 5–7 working days for delivery.

Once your order has been dispatched, tracking information will be provided where available.

Delivery Delays

While we aim to meet our estimated delivery times, occasional delays may occur due to carrier delays, peak periods or circumstances outside our control.

Delivery Questions

If you have any questions regarding your order or delivery, please contact us at info@skinchibeauty.com.

Returns

If you would like to request a return, please contact us at info@skinchibeauty.com before sending your item back.

If your return is eligible, we will provide you with the return address and instructions. Please do not send a return without contacting us first.

Customers are responsible for arranging and paying return postage unless the item is faulty, damaged or incorrect. We recommend using a tracked postal service.

Please see our Return and Refund Policy for full details.